We are committed to maintaining confidentiality and personal privacy. Collection, use, disclosure and retention of personal information is subject to, and must comply with, the provisions of the BC Freedom of Information and Protection of Privacy Act (FIPPA). The purpose of this privacy notice is to describe our practices regarding personal information use and collection through this website. Please note that we do not disclose, give, sell or transfer any personal information about our website visitors unless required for law enforcement or otherwise provided for by law.
We reserve the right to update this policy at any time. Users are responsible for reviewing this document periodically for changes.
What is personal information?
Personal information means recorded information about an identifiable individual other than business contact information and would include, but is not limited to, such things as an individual’s name, address, birth date, e-mail address, phone number and care card number.
What kind of information is being collected and how is it used?
dwdonline.ca is a provincial resource for youth and young adults run by the Provincial Health Services Authority. Provincial Health Services Authority is authorized to collect and use personal information for purposes that are directly related to and necessary for our authorized programs and activities or, in appropriate circumstances, with your consent (s. 26(c)(d)) of FIPPA for the purposes described below. Information is collected from the website either directly from you or automatically.
Information collected directly from you
Personal information is collected through this website in certain circumstances, such as when you send an email message to us or complete a questionnaire, form, or other on-line survey found on our website. We only use the personal information you provide to us through this website for purposes consistent with its collection.
You should also be aware that information provided by you becomes a record of the organization and is subject to the access and privacy protection requirements set out in the BC Freedom of Information and Protection of Privacy Act. This information may be further collected, used and disclosed in accordance with that Act or as otherwise required by law. Under this legislation you are also entitled to access and correct any of your personal information that is within our custody and control. You may make such requests by contacting the privacy representative listed below.
Information collected automatically (Cookies)
Some of our web pages use “cookies” which are small amounts of information stored by your web browser software on your work station. Cookies are designed to track browsing history on a website generally for the convenience of the user. They help the website “remember” what areas of a website a browser has accessed or used previously. Cookies can, however, be misused, and have become a privacy concern for some because they can be used to record and analyze an individual’s broader browsing history.
The cookies we use on this site and what we use them for are described below. This site operates on ‘implied consent’, which means that by visiting and clicking through the site, we assume you agree with this usage. If you do not agree, then you should not use this site, or you can delete the cookies after visiting this site, or use your browser’s anonymous usage setting (called “Incognito” in Chrome, “In Private” for Internet Explorer, "Private Browsing" in Firefox and Safari). More information on cookies, what they are used for and how to delete cookies after visiting this site can be found at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html
It’s important to know that cookies are plain text files and cannot execute files or make copies of themselves. They do not carry or deliver viruses and cannot scan or retrieve your personal information.
Session cookie information is deleted as soon as you leave the website. The use of temporary session cookies is solely for the purpose of allowing the user to interact with the website in an effective manner.
In a few cases our website may use persistent cookies to store information for longer periods than the current session.
We use a web analytics tool Google Analytics to analyze site usage, what visitors do on the site, which browser they use, etc. This information is obtained from Internet Information Server (IIS) log files and allows us to understand how our site is being used so that we can improve the user experience. We collect only the following information as you browse through our website:
Internet Protocol (IP) address, browser-type and operating system (the IP address is a numerical identifier assigned either to your internet service provider or directly to your computer. This address can be translated to determine the domain name of your service provider and may identify you.
- The date and time of the visit.
- The pages visited within the site.
- The address of the referrer website.
- The search term(s) used to find the site (if referred from a search engine).
We collect this information for statistical purposes and for evaluating our website to make it more useful to visitors. We use IP addresses to generate geographic-related statistics, and to help administer the site, in general. We make no attempt to link addresses with the identities of individuals visiting our site. Dwdonline.ca uses IP masking within Google Analytics to anonymize personal information collected by Google. IP masking is a customization which removes the last octet of the visitor's IP address prior to its use and storage by Google. Information collected by Google Analytics is retained for up to 25 months and then deleted.
PHSA is obligated to protect your personal information by making reasonable security arrangements against such risks as unauthorized access, collection, use, disclosure or disposal. Security measures have been integrated into the design, implementation and day-to-day operating practices as part of PHSA’s continuing commitment to the protection of personal information it holds.
You might see ‘social buttons’ on some PHSA sites. Social buttons let visitors share or bookmark web pages, and are often identifiable by the + sign with Share beside it. There may be buttons for: Twitter, Facebook ‘Like’, LinkedIn ‘Share’, StumbleUpon, Digg and others. In order to connect social buttons to the relevant external sites, there are scripts from those domains, which are outside of this site. Those sites could be collecting information about what you are doing all around the internet, including this site. To be certain what information those sites collect, and how to opt out, check the respective policies of each site.
Information sent to our website over the Internet is not secure. This means that if the visitor uses the Feedback page, or other e-mail addresses published on this site, to send an e-mail, the information provided may be intercepted as it travels to our website. We will not be responsible for any damages suffered by individuals as a result of the transmission and information that is sent to us or for any errors or changes made to transmitted information.
The personal information you post may be collected by Dwdonline.ca, run by the BC Children’s Hospital Health Literacy Team unders.26(c) of the Freedom of Information and Protection of Privacy Act for the purposes of engaging and consulting with the public. Please be aware that any information collected on facebook, twitter and pinterest may be stored and/or accessed outside of Canada on servers not belonging to the public body.
To protect your own privacy and the privacy of others, please do not include any personal information including phone numbers and email addresses in the body of your comment. Please do not share personal information about others.
If you have any questions regarding the collection or use of your information or the content of this policy, you may direct those inquiries to:
Project Manager, Health Literacy
BC Children’s Hospital, Vancouver
The Dwdonline.ca web site contains links to other websites. Dwdonline.ca is not responsible for the privacy practices of these websites or the accuracy or reliability of any content found on such sites.